Items15The creator’s order
  1. 1Charles O. RossottiCharles O. RossottiBorn 17 Jan 1941Rossotti led the IRS through its 2000 reorganisation around groups of taxpayers rather than the old geographical structure. The aim was to give staff expertise in the problems different groups actually faced. GAO found improvements in aspects of telephone access and assistance during the 2001 and…0
  2. 2Fred T. Goldberg Jr.Fred T. Goldberg Jr.Born 15 Oct 1947During Goldberg's IRS commissionership, electronic filing completed its nationwide expansion in 1990. The programme had begun before he took office, so his place here concerns scaling an existing service rather than inventing it. Electronic submission offered an alternative to mailing paper returns…0
  3. 3John KoskinenJohn KoskinenBorn 30 Jun 1939Koskinen adopted the IRS Taxpayer Bill of Rights in 2014, working with National Taxpayer Advocate Nina Olson. It organised existing protections into ten accessible principles and put them into taxpayer communications and IRS offices. This improved the visibility of rights without creating an…0i
  4. 4Daniel WerfelDaniel WerfelWerfel oversaw the IRS's 2024 Direct File pilot after Treasury directed the agency to test a free government filing service. It accepted 140,803 returns in 12 states, with participating users reporting positive experiences. GAO also identified limitations in eligibility and in the assessment of…0i
  5. 5Chris JordanChris JordanUnder Jordan's leadership, Australia's ATO implemented Simpler BAS in 2017, reducing the GST fields that eligible small businesses needed to report from seven to three. It removed reporting distinctions rather than merely moving an unchanged form online. The change was part of government policy…0
  6. 6Naomi FergusonNaomi FergusonFerguson led New Zealand's Inland Revenue during the introduction of automatic income-tax assessments in 2019. Where the agency had sufficient information, wage and salary earners could receive a refund without first requesting a personal tax summary. Assessments could also identify tax to pay. The…0
  7. 7Pravin GordhanPravin GordhanBorn 12 Apr 1949SARS simplified individual income-tax forms during Gordhan's commissionership, including replacing the much longer 2007 return with a two-sided form and expanding electronic processing. The practical change concerned how people submitted information, rather than the rate of tax they owed.…0i
  8. 8Edward KieswetterEdward KieswetterBorn 6 Nov 1958Under Kieswetter, SARS extended auto-assessment in 2020 using information from employers, banks and other third parties. Eligible taxpayers could accept the prepared assessment instead of completing a return from scratch. Subsequent reports recorded millions of assessments, showing delivery beyond…0
  9. 9Everardo MacielEverardo MacielBrazil introduced internet submission of individual income-tax returns in 1997 while Maciel led the Federal Revenue Secretariat. This extended earlier computerised filing, giving taxpayers a way to transmit returns without delivering physical media or paper. His role was agency leadership across a…0
  10. 10Jorge RachidJorge RachidBorn 19 Jan 1961Rachid helped develop and implement Brazil's SPED programme, formalised in 2007, bringing electronic invoicing and digital accounting records into a common administrative framework. Standardised records made information easier for tax authorities to compare and reduced reliance on separate paper…0